We understand CX, we've built it.
Customer support for growing businesses.
Aura Technologies delivers managed customer and product support for small and medium businesses, run by experienced support professionals — fast response, a clear SLA, and a team that knows your product.
About Aura
Driven by a CX professional — been there, done that.
Aura Technologies is led by a support leader with 12 years in customer experience — from the front line to leadership.
That means you get more than someone working a ticket queue: someone who has stood up helpdesks from scratch, written the SLAs and documentation, owned quality and reporting, and led remote teams across Australia, the US and Europe — with hands-on experience of the systems small and medium businesses actually run.
- A dedicated team that knows your product and your customers.
- A helpdesk operation, escalation paths and documentation custom built, how you want it.
- Transparent SLAs, quality control, and monthly reporting. You have direct insight into response times and open issues.
- Fixed monthly pricing — predictable and transparent costs with no surprises.
- Remote-first across the US, Europe and Australian business hours. On site when it's requested and matters.
Services
Customer support services that grow with you
Aura Technologies runs a hybrid support model — AI working alongside experienced humans, so responses are faster, context is never lost, and every interaction elevates the customer experience.
Customer support
Email, chat and phone support for your customers — in your brand's voice, triaged and resolved against an agreed SLA.
Support Consultancy
Discovery, review and advisory on the tools, processes and decisions behind the support that scales and improves the Customer Experience.
Knowledge base & self-service
Help-centre articles and macros written from real tickets, so customers find answers without waiting in a queue.
Product Support
Front to Senior level support for your product; from knowledge inquiries, reproducing and resolving bugs to ultimately improve the product.
Statistics Insight
Monthly reporting on response times, resolution and open issues — the metrics that matter.
AI & Human collaboration
AI handles the repetitive tier 1; experienced people take the complex and high-stakes.
How it works
From discovery to prevention — we put that extra 10% in.
A defined path for every request, so you always know what happens next and who owns it.
Learn & Discovery
You teach us. Show us the product, operation, environment and infrastructure. We'll take care of the rest.
Planning
From our learnings, we present a plan. You'll love it.
Triage & Resolve
Apply the agreed upon support plan, and we start making your customers smile! The dashboard we give you access to says so!
Prevention
Finding the root cause means we can fine tune in collaboration with you to make sure this issue doesn't come back. You're happy, customer is happy and we're happy!
Sectors
Experience where downtime isn't an option
Over the years, support has spanned over many industries, including:
Contact
Let's talk about your customer experience
A free, no-obligation review of your support setup and where we can help most.